Remote Monitoring Patient App

UI/UX DESIGN & MARKETING RESEARCH

FALL 2017

Figma, Illustrator

INTRODUCTION

We were presented with the opportunity to help overwhelmed clinics in remote communities to handle increasing numbers of remote patients with chronic conditions. Our ultimate goal was to reduce hospital readmissions and help remote patients with chronic diseases live their best lives through education, communication, and personalized care plans. In this case study, I will focus on the patient application that helps to keep track of their progress and allows for a channel to the clinicians and patient communication.

Challenges

It’s difficult for complex chronic disease patients to receive high-quality care with low-cost care delivery at home. Similarly, the care team couldn’t quickly gain real-time access to remote patient monitoring data for timely interventions to prevent costly hospital readmissions and ER visits for the patients in need. We took these challenges and turned them into our “How might we” statements.

“How might we help clinicians keep track of their patients?”

“How might we empower patients to keep track of their own progress?”

Timeline

Behavior Profile - Meet Sarah

Empathy Map

Communicating the patient experience from diagnosis to management was the starting point for our first phase of research. We created empathy maps for each of the top chronic diseases in North America.

Onboarding Flow

We started to think about how to introduce the patient app to the current patients that exist in the clinician platform and also to brand new patients. We created a system onboarding map that guides both user groups from first discovering the app to creating an account and eventually download the app, with clinic support.

Card Sorting

We have gathered the requirements from clinics and the initial round of research findings and later performed a group Cart Sorting activity with internal health care professionals. With multiple rounds of exercise, we have categorized the features into four sections: My Health, Task Management, Messaging, and Account.

Wireframes

For the MVP, we focused on a few primary user flows, such as app onboarding, how to take a measurement (glucose/pressure/foot temperature), how to check the previous health biometric trends, and messaging clinicians. After we found a focus point, we created wireframes and prototypes around these features.

User Testing

With the initial prototype, we tested with clinicians to make sure we gathered all the essential information. Unfortunately, at this stage, our team didn’t have access to targeted users, so we turned to resources close to us: friends and family members. As a team, we reached out to 5 patients who have similar medical conditions as the targeted group.

Sample UI Screens

Takeaways

Communication is key, whether between departments or within the team. If either party is remote, even more so.
Stick to the MVP. Don’t let just one piece of client feedback dictate the direction of the project or initiate scope creep. Remember, you can’t please everyone.
Start research as soon as possible, and keep access to the target audience as open as possible. Sometimes you can’t get to your actual target audience, and a proxy will have to do.
Time is precious, so take advantage of it. Use every minute you have with your target audience.